Our organisation was set up by the Founder Trustee who attended an Inquest with her cousin whose son, David, had tragically died in a road traffic collision abroad. As David’s body was brought back to this country an Inquest had to be conducted.
Who will be there to help?
Our volunteers use listening skills, demonstrate empathy and show a non-judgmental and non-prejudicial attitude to support those attending. The volunteers build rapport and trust to enable those attending to identify and talk about their needs in order for them to fully understand and participate in the proceedings.
A Coroner’s Court can be a bewildering and confusing place to attend. Bereaved families and witnesses often have little or no understanding of the processes and procedures that occur and may feel that they have not been able to fully participate in the proceedings. This may have an impact on their ability to recover or move on within the grieving process. The very difficult circumstances surrounding the death that warrants an Inquest already makes the grieving process complicated and can often delay the normal, natural grieving process. The CCSS volunteers explain the processes, procedures and the remit of the Inquest thus helping those attending to have a much better understanding of their role within this, often frightening environment (indeed, some witnesses have attended an Inquest believing that they will be found guilty of a criminal offence and sent to prison). The relief they have felt once the volunteer has been able to explain the remit is palpable.
The volunteers face very distressed people every day from many different backgrounds, circumstances and lifestyles. It is vital that our volunteers are able to support everyone who attends with a non-judgmental attitude.
What People Say:
Our Quality Policy
Customer Service is an essential part of what we do. To ensure this is fulfilled, all employees and volunteers receive training to ensure awareness and understanding of quality and its impact on customer service. Training is regularly reviewed to ensure continual improvement and that it remains appropriate and suitable.
Click here to see our Quality Policy in full.
Ministry of Justice Coroners Statistics 2021
Guide to Coroner Service
Suicide Bereavement UK – Who to notify about a death document
Coroners and Justice Act 2009