To support practically and emotionally the family and other witnesses attending the Coroner’s Courts.
Registered Charity Number: 1105899 +44 (0)300 111 2141 info@ccsupport.org.uk

Get Involved

Volunteer with us!

Our Volunteers are at the heart of the Coroner’s Court.

Are you a caring, compassionate and sensitive person? Would you like to help support families and witnesses who may be experiencing a wide range of emotions and feelings when attending the Coroner’s Court? You can make a difference at the Coroners Court helping to support families around the UK when they need someone to talk to, and to explain the processes and procedures to them, during a sensitive and difficult time.

We welcome every volunteer and value the work they do for us, from all walks of life.

Please get in touch with us if you are interested in a very rewarding position

What do our volunteers think?

Marguerite – Carlisle Volunteer

I became a volunteer as I wanted to make a difference and support people. It is a very difficult time for families and friends, we do make a difference. There was a mother who's son had taken his own life, I made her a cup of tea. She came up to me at the end of the...

Rosie – Leicester Volunteer

I would describe myself as a ‘people person’ and after retirement was looking for some volunteer work. There are so many volunteers needed out there but I decided to take time to find the right role for me. I was on the verge of contacting the National Trust when I...

Tom Fredrickson – Manchester Volunteer

What does one do when having served as a volunteer in the community comes to an end? The answer is simple; you look for a continuation of rewarding work. And what can be more rewarding than providing support and empathy to relatives and friends of a deceased loved...

Sylvia Wearden – Blackpool Volunteer

I first heard/read about volunteering for CCSS - in my local Council's free newspaper about 3 years ago. This planted a seed in my mind that it may be something I could do. My professional background is that I worked for the Council for over 30 years within Children's...

Liz Steadman – Truro Volunteer

Several years ago I attended the London Inquest of a friend who had took her own life while in hospital, suffering from terminal cancer. I went as support for her husband. Neither of us had ever been to an Inquest before and we both found it a very harrowing and...

Angela – Newcastle Volunteer

My name is Angela and I have been volunteering for the CCSS for over 2 years. I do a similar role with the family and civil courts and have an interest in bereavement and support work. I also thought the role at the CCSS sounded interesting, and a way of...

Helen Armitage – Ampthill Volunteer

When I retired after forty years in broadcasting, I wanted to use my time to do something worthwhile in my local community. I was particularly interested in the administration of justice so I became a police service volunteer and had various placements for my local...

Our Equal Opportunity & Diversity Policy

Content coming soon…

What do we look for in a Volunteer?

We look for volunteers who have:

  • The ability to work alone, but also as part of a managed team;
  • The ability to work reliably within a rota system;
  • Willingness to be contacted and to make contact with the Coordinator and the Lead Volunteer
  • Commitment to undertake initial induction and training;
  • Willingness to work within the framework of the CCSS:
  • Adherence to the policy of confidentiality;
  • Ability to listen and communicate with a wide range of people;
  • A caring, mature and supportive attitude;
  • Willingness and ability to sit for extended periods of time. This role may not be suited to those less mobile.
  • Ability to communicate in English, both orally and in writing;
  • Willingness to work with and in conjunction with the Coroner and the Coroner’s Officers.

Volunteer Role Description

Title: Coroners’ Courts Support Service Volunteer

Reports to: The Coordinator

Purpose: To enable families, witnesses and their associates to cope with the experience of attending Court and giving evidence by providing confidential support and information in accordance with the CCSS policy and guidelines and the principals of Equal Opportunities.

Main Tasks:

  • To help the Coroner’s Officers in any way appropriate within the role of this volunteer description in order to support family members and witnesses.
  • To undertake pre-Inquest familiarisation of the Court and explain the procedure.
  • Refer to the Coroner’s Officer any questions that fall beyond the remit of the CCSS. Volunteers will not give any legal advice.
  • Listen to and empathise with concerns and anxieties of the families and witnesses.
  • Do not undertake counselling.
  • Accompany the families and witnesses into Court unless they specifically ask you not to.
  • After the Inquest, allow them time for recovery in a quiet place, if available, and ensure they have received all necessary information from the Coroner’s Officer.
  • Signpost family members and witnesses to other appropriate agencies if they so wish.
  • If the Inquest is not concluded that day, pass on all information to the volunteer taking over the case via telephone only.
  • Complete the CCSS Report Form and the statistics sheet. These to be held in the CCSS file at the Coroner’s Court or other appropriate agreed safe place.
  • To be available a minimum of one day a fortnight if required. To attend the Court from 45 minutes before the Court sits to the end of the day’s session.
  • Never discuss evidence, give an opinion on the possible conclusion or comment on the effect of this.
  • Must be available for regular support and supervision which can be conducted by telephone, email, group or one-to-one. Must also attend at least four volunteer meetings per year unless specifically agreed with the Line Manager.
  • Submit claims for travelling and other agreed expenses in accordance with the Coroners’ Courts Support Service policy. Travel expenses should be via the cheapest form of transport available wherever possible.

PROCEDURE FOR NEW VOLUNTEERS

  • Complete the Coroners’ Courts Support Service (CCSS) Application Form.
  • Attend and observe a variety and number of Inquests at a Coroner’s Court to see if you would feel comfortable working in the Court environment. At the same time, we will be able to tell you more about volunteering with the CCSS and explain the procedure to you as detailed below.
  • If after this discussion you wish to be considered as a volunteer with the CCSS, arrangements will be made for you to watch how our volunteers help.
  • A formal interview will be held to determine whether you should become a volunteer.
  • If you are accepted to become a volunteer, references will be taken up and Police or Disclosure and Barring Service checks undertaken (please note the applicant must have been resident in the UK for a minimum of 3 years).
  • You will attend the CCSS training as soon as this is arranged.
  • Meanwhile, you will ‘shadow’ an experienced volunteer several times to learn the procedure.
  • After successful completion of the training an experienced volunteer will then ‘shadow’ you until your Coordinator and you are confident in your ability to work on your own.
  • Throughout the above processes you will be assessing the CCSS to determine if it is the right type of volunteering role for you and the CCSS will be assessing your suitability as a volunteer.
  • You will then start as a volunteer supporting in the Courts