In March 2018 the CCSS piloted a telephone helpline for 6 months to support bereaved families following the death of someone when the death was reported to the Coroner. Owing to the pilots success we now operate a national telephone helpline run by a dedicated group of our volunteers.
Our trained volunteers, who also support in Court, volunteer on our helpline offering emotional and practical support and are able to assist with any queries about the Inquest process. All support is free and confidential and can be over the phone or via e-mail.
The helpline is available Monday – Friday 09.00-19.00 and Saturday 09.00-14.00.
If you are in emotional crisis or need support outside of these hours please call the Samaritans on 116 123 or CRUSE on 0808 808 1677.
Here is an example of some feedback received from people supported on the helpline:
“The support you give is amazing.”
“You’ve given me more time than anyone else has. You sound like you are listening to me and taking it in.”
“Good job – few people understand these additional pressures following a sudden death.”
Our helpline leaflet can be found here
A summary of the pilot evaluation can be found here
The Service we provide is free and confidential although we may be required to share information for legal reasons or if we believe you or someone else may be at risk of serious harm. We do collect anonymised data to help better understand how we can improve our services. For further information about how we use your personal information, please see our privacy statement.