In March 2018 the CCSS piloted a Telephone Helpline for 6 months to support bereaved families following the death of someone when the death was reported to the Coroner.
Our trained volunteers, who also support in Court, volunteer on our Helpline offering emotional and practical support and are able to assist with any queries about the Inquest process. All support is free and confidential and can be over the phone or via e-mail.
The Helpline is available Monday – Friday 09.00-19.00 and Saturday 09.00-14.00. The telephone number is 0300 111 2141 and email is firstname.lastname@example.org. If you are in emotional crisis or need support outside of these hours please call the Samaritans on 116 123 or CRUSE on 0808 808 1677.
Here is an example of some feedback received from people supported on the Helpline:
“The support you give is amazing.”
“You’ve given me more time than anyone else has. You sound like you are listening to me and taking it in.”
“Good job – few people understand these additional pressures following a sudden death.”
Our Helpline leaflet can be found here
A summary of the pilot evaluation can be found here