I became a volunteer as I wanted to make a difference and support people. It is a very difficult time for families and friends, we do make a difference.
There was a mother who’s son had taken his own life, I made her a cup of tea. She came up to me at the end of the inquest and said thank you that was the best cup of tea she’d ever had.
Also people have said it’s nice to see a friendly face. I have more time as I’m retired.